This Policy applies to all external parties, tour operators, travel agencies, partners, wholesalers, customers, tourists, visitors to THE COSTA RICA ONLINE by Terra Incógnita website and social networks, subscribers of THE COSTA RICA ONLINE by Terra Incógnita newsletters, reports, marketing materials, and any other channel whose personal information can be collected, stored and used by THE COSTA RICA ONLINE by Terra Incógnita. This Policy also applies to THE COSTA RICA ONLINE by Terra Incógnita management of personal information through website. 


THE COSTA RICA ONLINE by Terra Incógnita understand that the right of people to their privacy is important and must comply with data protection regulations.

The user is informed and consents to the processing of data provided during navigation on the website and information generated as a result of its use, including, where appropriate, international communications or information transfers.

If data provided refers to third-party natural persons other than the user, the latter must guarantee having obtained data and prior consent from the third parties to communicate their data. The user must inform to the third-party, in advance, the purposes of data processing, communications and other terms provided in this Policy.

User declares that they are 18 years or older. Data on minors provided during website navigation must be expressly authorized by a parent or guardian before its management and processing, according to this Policy; including, if applicable, data on health

The user guarantees the accuracy and truthfulness of personal information provided, and commits to keep data updated.

The use of this website is subject to the Privacy and Personal Data Processing Policy, the Terms and Conditions of Use, and the Cookies Policy detailed below.

By accessing this website and using its contents, you agree to having read and accepted its policies and conditions.



A cookie is a file that is downloaded to your computer to access certain web pages. Cookies allow a website, among other things, to store and retrieve information about the users’ browsing habits or their equipment; and depending on the information they contain and the way users use their equipment, they can also be used to recognize persons. The user's browser stores cookies on their hard drive only during the current browsing session, occupying a small amount of memory space without damaging the computer. Cookies do not contain any specific personal information, and most of them are deleted from the hard drive at the end of the browsing session (also known as “session cookies”).

Most browsers typically accept cookies and, independently of them, allow or prevent temporary or stored cookies according to security settings.

Without your explicit consent –- through activation of cookies in your browser – THE COSTA RICA ONLINE by Terra Incógnita will not link cookies to stored personal data provided at the time of requesting information, registration or purchases, if applicable.

What types of cookies does this website use?

  • Technical cookies: These allow users to navigate through a website, platform or application and use the different options or services available; for example, control traffic and data communication, session identification, access to restricted parts, remember an order description, turn the buying process into an order, complete an application for registration or participation in an event, use security features while browsing, store content for broadcasting videos or sound, or share content through social networks.
  • Personalization cookies: These allow users to access the service with some general features based on a predefined set of criteria on the user's terminal, such as language, type of browser, and regional setting to access service, among others.
  • Analysis cookies: These are the cookies managed by us or by third parties that allow us to quantify the number of users and thus carry out measurements and statistical analysis of user activity of the provided service. We need to analyze the browsing activity of our website in order to improve the supply of our products or services.
  • Third-party cookies: Our website may use third-party services that, on behalf of THE COSTA RICA ONLINE by Terra Incógnita, collect information for statistical purposes related to the use of our website by users, and to provide other services related to the website activity and other internet services.

By using this website, the user expressly agrees to the aforementioned method and purpose of obtaining information. Users also recognize their right to reject the processing of such data or information by selecting the appropriate browser settings. However, blocking cookies on your browser may not allow for the full use of the website’s functionalities.

You may allow, block or delete cookies installed on your computer by configuring your installed browser’s settings:

If you have questions about this cookies policy, please contact our data protection team at:


THE COSTA RICA ONLINE by Terra Incógnita collect your personal information when you (as a user or organization) purchase or use our services, request information, register for an event, enroll in a seminar, request customer services, or communicate with us through any legal channel, and when reasonably necessary for matters directly related to the functions of THE COSTA RICA ONLINE by Terra Incógnita under Data Protection regulations.


  • Identity information such as your name, surname, passport number, user ID or similar.
  • Contact information such as billing address, delivery address, email address and phone numbers.
  • Financial information, such as information related to payments.
  • Information about transactions, such as payments made by/to you and other details of purchased products and services.
  • Technology information, such as Internet Protocol (IP) address, your login data, browser type and version, location, operating system and platform, user ID, and cookies ID used to access our website and other web-based products.
  • Profile information, such as your username and password, purchases or orders, working place, interests, preferences, and comments and responses to our surveys.
  • Marketing and communications information, such as newsletters, preferences to receive commercial information from us and, when appropriate, your communication preferences.
  • Other kinds of information you may provide; for example, sent to us via email, etc.


We use the following methods to collect your personal information:

a) Direct contact during our business. You may provide us with your contact information (name, phone, email, etc.) when you:

a.1) Participate in tourism fairs, marketing exchanges, business tours or other interactions with our company during events and meetings.

a.2) Subscribe to our publications or newsletters.

a.3) Enter in on our website.

a.4) Request information about your trip.

a.5) Respond to our surveys.

a.6) Provide feedback on our products or services.

If you do not provide this information, you will not be able to interact or communicate with us, or purchase our services.

b) Automatic interactions with our website, in which we can automatically collect technical data about your equipment, navigations and patterns. We collect this personal information through cookies, server logs and other similar technologies. Please check our Cookies Policy to know more about our use of these technologies.

c) When you use third-party or public sources, from which we can receive your personal information, such as:

c.1) The employer of an organization or company with which we work.

c.2) A customer, supplier, business partner or other company with which we have a commercial or contractual relationship. The terms of our contract with your employer or organization may require that we process your personal information to fulfill our obligations or exercise our rights under that agreement.

c.3) Analysis providers such as Google INC or Facebook, outside the EU.

c.4) Contact, financial and transactional data from technical, payment and delivery service providers hosting our data inside and outside the EU.

c.5) Contact data of social network resources.


THE COSTA RICA ONLINE by Terra Incógnita processes your personal information for the purposes listed below, based on the need to process your information to pursue our legitimate interests as a tourism company and improve our services. We use your personal information for the following:

a) Configure and manage your account for all processes of reservations, operations and finances of the company.

b) Reserve tourism services with our suppliers.

c) Manage operations and logistics of contracted tourism services.

d) Chat rooms, messages and webinars – we can collect your personal information, records, IP addresses, etc. when you use our chat rooms, message boards, social network forums and others. Data is only used for internal analysis in order to improve the user’s experience and our service.

e) Direct marketing, such as CRM (Customer Relationship Management) and other email marketing processes (e.g. newsletters to circulate important information about our business, such as new products, availability, special deals, and any other basic information).

f) Personalization of your experience, according to your feedback and suggestions, through our tourism services and website.

g) Marketing strategies and internal research to improve our services, including studies regarding market change, customer needs, statistical reports, problem solving, etc.

h) Make payments to tourism service providers such as hotels, car rentals, tour operators and other direct tourism services.

i) Prevent fraud and other criminal activities.

j) For reasons of network and information security so that we can take measures to protect your information against loss, damage, theft or unauthorized access.

k) General management, including mapping your queries, complaints or claims.


THE COSTA RICA ONLINE by Terra Incógnita only share or disclose personal information when it is necessary to carry out our business operations and provide services in the best possible way. We may share your personal information with:

  • Tourism suppliers such as hotels, car rentals, local tour operators, private transport services, drivers and tour guides, and other suppliers involved in our regular commercial operations.
  • Banks, payment processors and financial service providers.
  • Direct marketing service providers, such as email marketing or CRM platforms.
  • Government tax administration offices.
  • IT support and maintenance providers.


THE COSTA RICA ONLINE by Terra Incógnita uses appropriate technologies, policies, processes and procedures to protect your personal information. Our information security policies and procedures are closely aligned with widely accepted international standards and are regularly reviewed and updated to reflect changes in legislation and business.


THE COSTA RICA ONLINE by Terra Incógnita retain your personal information for as long as it is necessary to fulfill the purposes for which we collect it, including compliance with legal, accounting and/or reporting requirements.


THE COSTA RICA ONLINE by Terra Incógnita respect your right to access and control your information, and we will respond to information requests. If applicable, we will correct, amend or delete your personal information. If you have any questions or requests regarding your personal information, please contact our Data Protection team via email at:

We will be happy to receive your requests for the following:

  • Information on why, how and who processes your personal information.
  • Access to a copy of your personal information.
  • Correction or update of your personal information. You can update your information using the “Contact us” form available on our website.
  • Elimination of your information due to legal or other requirements. For preferences such as “email marketing”, you can always click on the “Unsubscribe” link of our newsletters to stop receiving them. We will respect your decision according to our agreement and in compliance with our legal obligations.

Important: If you are dissatisfied with the way THE COSTA RICA ONLINE by Terra Incógnita manage your personal information, you have the right to file a complaint with a data protection regulatory body in Costa Rica or the European Union, depending on the country where you work or live, or where your rights have been infringed. Here is a list of national authorities for personal information protection:

However, if you believe your personal information has been used or is being used in a way that does not comply with this agreement, please contact us before filing a complaint. We will try to solve any problems or concerns you may have.


Our website and social network pages contain links to third-party websites that are not subject to this Privacy Policy. We strongly recommend that you read the privacy policy of any of these websites you visit.


THE COSTA RICA ONLINE by Terra Incógnita may change this Privacy Policy at any time. We will notify you by email or by placing a copy of the modified Privacy Policy on our website.


If you have any questions or requests regarding your personal information, please write to the THE COSTA RICA ONLINE by Terra Incógnita Data Protection Team at